Last updated: October 28, 2026
1. Data controller
The data controller responsible for processing personal data is:
Sandrine Kerautret
Espace Coeur à Coeur
Rue du Midi 2
1009 Pully, Switzerland
Email: espacecoeuracoeur@gmail.com
Phone: 079 439 40 90
2. Data collected
We collect the following personal data:
- Contact data: name, first name, email address, phone number, when you write to us, call us or contact us via WhatsApp
- Newsletter subscription: your email address, if you subscribe (subscription by email)
- Booking and payment: the information you enter on Calendly (name, email, chosen time slot) and on Stripe (payment data), processed by these services
- Technical data: IP address, browser type and pages viewed, recorded in the server logs by our host
3. Purposes of processing
Your personal data is processed for the following purposes:
- Responding to your contact and appointment requests
- Following up on your support
- Sending you the newsletter, if you have subscribed
- Ensuring the security and proper functioning of the site
- Complying with our legal obligations
4. Legal basis for processing
The processing of your data is based on:
- Your explicit consent
- The performance of a contract or pre-contractual measures
- Our legitimate interests (improving our services)
5. Retention period
Your personal data is kept for:
- Contact data: 3 years after the last contact
- Newsletter subscription: until you unsubscribe
- Technical data (server logs): 13 months maximum
- Accounting documents: 10 years (legal obligation)
6. Your rights
In accordance with the Swiss Federal Act on Data Protection (FADP) and the GDPR, you have the following rights:
- Right of access: obtain a copy of your data
- Right to rectification: correct inaccurate data
- Right to erasure: request the deletion of your data
- Right to restriction: limit the processing of your data
- Right to data portability: receive your data in a structured format
- Right to object: object to the processing of your data
To exercise these rights, contact us at: espacecoeuracoeur@gmail.com
7. Cookies
This site uses no advertising or audience-measurement cookies.
- Your cookie choice: it is stored in your browser (local storage) and is not shared with anyone.
- Host's technical cookie: on your first visit, our host's content delivery network (CDN) may set a session cookie ("hcdn") used to check your browser and protect the site against abuse.
- Third-party cookies: the booking calendar (Calendly, Booking page) and the map (Google Maps, Contact page) may set their own cookies. If you decline them, these services are not loaded and are replaced by a link.
You can change your choice at any time using the "Manage cookies" link at the bottom of every page, or through your browser settings.
8. Third-party services
Our site relies on the following services:
- Hostinger: website hosting and content delivery network (see the legal notice).
- Calendly: online booking. Calendly may collect your name, email address and chosen time slot. See Calendly's privacy policy.
- Stripe: online payment. Stripe processes your payment data securely. See Stripe's privacy policy.
- Google Maps: map shown on the Contact page, unless you have declined it. See Google's privacy policy.
- Google Forms: optional questionnaire offered in the newsletter; the answers you enter are processed by Google.
- Gmail (Google): email service used for your emails and for newsletter subscriptions.
- WhatsApp: if you choose to write to us on WhatsApp or join our group, your messages are processed by WhatsApp (Meta).
These services are subject to their own privacy policies and terms of use.
9. Online payments
Online payments are processed securely by Stripe. We do not store your card data on our servers. Stripe is PCI DSS certified (Payment Card Industry Data Security Standard).
10. Data transfer
The site is hosted by Hostinger (see the legal notice). Some services (Calendly, Stripe, Google, WhatsApp) may process data outside Switzerland and the European Economic Area, in particular in the United States, as part of their services; their privacy policies describe the safeguards they apply.
11. Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or destruction.
12. Changes
This privacy policy may be updated. The date of the last update is indicated at the top of this page.
13. Contact
For any questions regarding this policy or your personal data:
Email: espacecoeuracoeur@gmail.com
Phone: 079 439 40 90